Who we are

Last Updated: 06 July 2025
Entity: NavTrak
ABN: 21962416400
Address: PO Box 725, Cannonvale QLD 4802
Website: www.navtrak.com.au
Contact: info@navtrak.com.au

1. Introduction

NavTrak (“we”, “us”, “our”) is committed to protecting the privacy of our customers, partners, and users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using NavTrak’s services, applications, platforms, or website, you consent to the practices described in this policy.

2. Information We Collect

NavTrak collects a range of personal and operational data to deliver our services effectively and securely. This includes:

2.1 Personal Information

  • User account information: names, email addresses, phone numbers, business contact details.
  • Employee information (where applicable): role details, contact information, operational identifiers.

2.2 Operational & Technical Data

  • GPS location data: vehicle, asset, and drone location information.
  • Vehicle telemetry: speed, engine diagnostics, fuel levels, performance metrics.
  • Operational logs: route history, job timestamps, inspection records.
  • Drone imagery: photos, videos, and sensor data captured during asset inspections.
  • Client business information: site details, asset identifiers, operational requirements.

2.3 Automatically Collected Data

NavTrak does not use cookies or browser‑based tracking technologies on its website.

3. How We Use Your Information

NavTrak uses collected data for legitimate business purposes, including:

  • Operational efficiency
  • Reporting and analytics
  • Drone asset inspections
  • Regulatory compliance

This may include improving service performance, generating operational insights, verifying compliance obligations, and supporting customer reporting.

We do not sell personal information to third parties.

4. Disclosure of Information

NavTrak may share information with trusted third‑party service providers where necessary to operate our services. These include:

  • Cloud hosting providers
  • Analytics platforms

Third parties are required to comply with strict confidentiality, security, and privacy obligations.

We may also disclose information when required by law, regulation, or court order.

5. International Data Transfers

Some NavTrak data may be stored or processed outside Australia, including:

  • Global backups
  • Overseas analytics tools

Where international transfers occur, NavTrak ensures appropriate safeguards are in place to protect personal information consistent with Australian privacy requirements.

6. Data Storage & Security

NavTrak stores all data on secure platforms with industry‑standard protections, including:

  • Encrypted at rest and in transit
  • Restricted, role‑based access controls
  • Secure authentication and monitoring systems

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access, Correction & User Rights

You may request access to or correction of your personal information at any time.

All privacy‑related requests must be submitted via email to: info@navtrak.com.au

We will respond within a reasonable timeframe and may require identity verification before releasing information.

8. Data Retention

NavTrak retains personal and operational data only as long as necessary for business, legal, or regulatory purposes. When data is no longer required, it is securely deleted or anonymised.

9. Changes to This Policy

NavTrak may update this Privacy Policy periodically to reflect changes in technology, regulations, or business operations. Updated versions will be published on www.navtrak.com.au with a revised “Last Updated” date.

10. Contact & Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how NavTrak handles personal information, contact:

NavTrak Privacy Officer

Email: info@navtrak.com.au

Address: PO Box 725, Cannonvale QLD 4802

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Summary

NavTrak is committed to protecting personal information while delivering high‑performance tracking, analytics, and drone inspection services. Our privacy practices are designed to ensure transparency, security, and compliance with Australian law.